Once your registration is approved, Premier Performance Hockey Group, LLC will not issue any refunds of player fees received, or make any exchanges, unless a program or event is canceled or postponed. PPH events are invite-only and we have limited spots available on each team; These vacancies are not readily fillable. All balances must be paid in full 14 days prior to the start of the event for the player to remain active on the roster - unless a payment plan is in place with an active card on file.
Exceptions will be made to Premier Performance Hockey Group, LLC’s refund policy if an event is canceled or postponed. If an event is canceled, players will receive a full refund. If an event is postponed, you will receive the following refund:
If you cancel after your order has been approved, we will make an exception to the refund policy if we are able to fill your spot on the roster
Cancellations that occur more than 180 days from the trip's departure will receive a refund of all fees paid, less an administration fee and any fees that are non-refundable to Premier Performance Hockey Group, LLC. Any cancellations that occur within 180 days to 90 days prior to the start of the itinerary will receive a 50% refund less any administrative fees and any fees that are non-refundable to Premier Performance Hockey, LLC. Cancellations that occur inside of 90 days from the start of the itinerary will receive a 50% credit to apply towards a future event.
All notices of cancellation must be made in writing via email or by certified mail. The date on which Premier Performance Hockey Group, LLC receives the notice will be the governing date for the purposes of the above clauses.
All jerseys must be ordered through the PPH Portal and all apparel must be ordered through our store. We do not issue refunds or exchanges on customized products. Exceptions may be made for non-customized apparel.
Performance Hockey Group's Covid-19 Refund clemency policy has ended as of June 30th, 2022.